Forward Value Creation and Digital Government: Solving the Cost-Benefit Paradox?
Original version
Communications in Computer and Information Science. 2020, 1135, 194-206.Abstract
While adoption of new technologies and supply of online services are in focus of measuring uptake of online services in maturity models, measurement of direct and indirect outcome and value creation for the internal and external end-users are only marginal addressed. Based on three vignettes from Norway, this paper argues that the importance of cost overrun is overestimated in the short run, while long-term benefits, as well as indirect benefits, are underestimated in public sector it-projects. We present a set of propositions for future government digitalization projects, bringing attention to the involvement of internal and external users, and bringing focus to balancing short term and long term direct and indirect costs.
Description
This is a PDF file of an unedited manuscript that has been accepted for publication. As a service to our customers we are roviding this early version of the manuscript. The manuscript will undergo copyediting, typesetting, and review of the resulting proof before it is published in its final form. Please note that during the production process errors may be discovered which could affect the content, and all legal disclaimers that apply to the journal pertain.