The Role of Citizens’ Familiarity, Privacy Concerns, and Trust on Adoption of Smart Services

Abstract

Smart city solutions and applications are considered as a strategic means to cope with multiple global and local challenges such as pollution, energy expenditure and digitalization to name a few. Although these solutions are driven by advanced information technologies such as IoT and Big data, their success is dependent on user engagement and trust. We seek to examine how citizens' awareness and perception of smart cities affect their adoption of smart services. To answer this, we conducted a study in Norway and employed a questionnaire receiving 103 responses. Furthermore, we conducted 12 semi-structured inter- views to obtain further insights. The results show how citizens value the benefit of smart services and how their adoption is influences by engagement and trust towards them.