dc.contributor.author | Herrera, Lucia Castro | |
dc.contributor.author | Majchrzak, Tim A. | |
dc.contributor.author | Thapa, Devinder | |
dc.date.accessioned | 2023-12-05T08:32:41Z | |
dc.date.available | 2023-12-05T08:32:41Z | |
dc.date.created | 2021-11-29T12:50:58Z | |
dc.date.issued | 2021 | |
dc.identifier.citation | Herrera, L. C., Majchrzak, T. A., Thapa, D. (2021). Ecosystem of Social Media Listening Practices for Crisis Management. Lecture Notes in Computer Science (LNCS), 12896, 710-722. | en_US |
dc.identifier.issn | 0302-9743 | |
dc.identifier.uri | https://hdl.handle.net/11250/3105921 | |
dc.description.abstract | The benefits of using social media data as a source of information are recognized by both practice and research in crisis management. However, the existing understanding on the matter is fragmented, it oscillates between techno-determinisms and socio-determinisms, which does not provide a holistic picture. In this paper we argue that to better adapt social media data use practices, an ecosystem perspective is needed. In doing so, we conducted a systematic literature review and identified the various entities and their interrelationships that configure the practices of social media listening for crisis management. Then, we summarize our findings by proposing a conceptual ecosystem of practice. Finally, we suggest its implications for future research and practice. | en_US |
dc.language.iso | eng | en_US |
dc.title | Ecosystem of Social Media Listening Practices for Crisis Management | en_US |
dc.type | Peer reviewed | en_US |
dc.type | Journal article | en_US |
dc.description.version | acceptedVersion | en_US |
dc.rights.holder | © 2021 Springer Nature Switzerland AG. | en_US |
dc.source.pagenumber | 710-722 | en_US |
dc.source.volume | 12896 | en_US |
dc.source.journal | Lecture Notes in Computer Science (LNCS) | en_US |
dc.identifier.doi | https://doi.org/10.1007/978-3-030-85447-8_59 | |
dc.identifier.cristin | 1960818 | |
cristin.ispublished | true | |
cristin.fulltext | original | |
cristin.fulltext | postprint | |
cristin.qualitycode | 1 | |