Du greier det ikke alene – samskaping krever komplementære kompetanser: Betydningen av et samskapingsteam når sårbare tjenestemottakere skal involveres

Abstract

The project Co-creative Welfare Innovation explored what competencies employees need and developed knowledge of co-creation processes along with vulnerable service recipients. Action research was used to gather data from four cases in three Norwegian municipalities. Data were analyzed by using thematic analysis. Findings indicate that employees working closely with recipients of welfare services need professional support to understand co-creation and develop an own sense of professional confidence. There is a need for methodical competence, local experiential competence and target group competence. The study shows that proper preparations before involving the recipients is essential, along with safe, supportive, collegial unities internally in the services. Co-creation seems to function as a change process bringing forth competence, provided there’s an organizational framework for it. A dedicated co-creation team of employees with complementary competencies seems essential to succeed.