Vis enkel innførsel

dc.contributor.authorVanebo, Roselie Beate
dc.contributor.authorKjørstad, Marianne
dc.date.accessioned2020-11-17T13:18:26Z
dc.date.available2020-11-17T13:18:26Z
dc.date.created2020-11-12T19:31:02Z
dc.date.issued2020
dc.identifier.citationVanebo, R. B., & Kjørstad, M. (2020). An Interactive Tool for Collaboration and Knowledge Sharing of Customer Needs in the Conceptual Phase. INCOSE International Symposium, 30(1), 902-919.en_US
dc.identifier.issn2334-5837
dc.identifier.urihttps://hdl.handle.net/11250/2688272
dc.description.abstractThis paper aims to research how the use of an interactive tool can facilitate collaboration, knowledge sharing and enhance the understanding of customer needs in conceptual phase at a global shipbuilding company. An effective conceptual phase depends on collaboration and mutual understanding of customer needs to capture customer requirements and transform them into a base of design-document. Lack of early common understanding can result in increased project cost or in worst-case loss of contract. We used action research as an approach for our study and developed and implemented an interactive tool in a case at the company. In-depth interviews and root-cause analysis were used to determine the pain-points of the as-is situation. A feedback survey was used to evaluate the performance and result of the interactive tool. The results indicate that the interactive tool contributes to a better overview of ongoing projects, increased knowledge sharing, and enhanced common understanding.en_US
dc.language.isoengen_US
dc.titleAn Interactive Tool for Collaboration and Knowledge Sharing of Customer Needs in the Conceptual Phaseen_US
dc.typePeer revieweden_US
dc.typeJournal articleen_US
dc.description.versionpublishedVersionen_US
dc.rights.holderCopyright © 2020 by Roselie Beate Vanebo and Marianne Kj⊘rstad. Permission granted to INCOSE to publish and use.en_US
dc.source.pagenumber902-919en_US
dc.source.volume30en_US
dc.source.journalINCOSE International Symposiumen_US
dc.source.issue1en_US
dc.identifier.doihttps://doi.org/10.1002/j.2334-5837.2020.00762.x
dc.identifier.cristin1847544
dc.relation.projectRegionale forskningsfond Oslofjordfondet: 583290en_US
cristin.ispublishedtrue
cristin.fulltextoriginal
cristin.qualitycode1


Tilhørende fil(er)

Thumbnail

Denne innførselen finnes i følgende samling(er)

Vis enkel innførsel