| dc.description.abstract | This study is based on the invitation to the CoTech project in USN to study the implementation of a digitalized healthcare logistics system at hospitals in Norway. Today, healthcare organizations face the persistent challenge of improving the quality and efficiency of the healthcare system. Through digital technology applications in health logistics, both service efficiency and healthcare quality can be improved. Research suggests that some work environment challenges e.g., workload pressures and time management can be dealt with the help of technology-based interventions that have valuable patient outcomes. The Medical Research Council (MRC) has indicated the importance of evaluation plans and systematically studying the feasibility of a given intervention in its framework for evaluation and development of a complex intervention, before going for an expensive evaluation program.The aim of this study is to investigate and understand the implementation and routinization of a complex intervention in a healthcasetting on one hand and to highlight the experiences of healthcare employees with this intervention that how this has affected their routine work and how the practices surrounding this intervention can be improved for better outcomes on the other hand. The intervention to be studied is the blood sampling application, one part of the digital healthcare system implemented in one Norwegian hospital.To fulfill the objectives of this study, a qualitative approach using the constructivist research lens has been used. For this purpose, a single hospital has been used as a case to evaluate the outcomes of a healthcare intervention. Data has been collected through observations and semi structured interviews with healthcare professionals. For data analysis, NVivo 1.6.1 was used for deductive thematic analysis based on the normalization process theory (NPT). The research findings show, partial routinization of the intervention in the hospital. Some challenges related to the variation of routinization, infrastructures prblems, and patients’ perspectives on digital intervention, have been explored. The study has useful implications for practitioners who can use the findings based on intervention evaluation for improvement of the intervention. It also provides useful insight to researchers who can use the findings based on NPT to study other social systems, social roles,and the dynamic elements of the context.
Keywords: Complex interventions, Implementation process, Health logistics system,
Normalization process theory (NPT) | en_US |
