Trust In E-Government Adoption in Sub Saharan Africa: Understanding Trust in E -Government Adoption by Citizens (Tertiary Students) Of Ghana

Abstract

Electronic government is changing the way governments operate, and nations across the globe are beginning on an e-Government journey to provide online services to citizens. This aim of this research is to study the level of trust of e - government by Ghanaians and how it results in its adoption. To assess whether individuals trust e-government and how trust in e-government influences intention to use, a nine-construct model is proposed. The approach was tested using 200 survey questionnaires distributed to Ghanaian tertiary students who utilize e-government. To support the quantitative data, a semi-structured interview was also undertaken.

According to the findings, Ghanaians trust their e-government, and trust in e-government has a strong effect on intention to use, and therefore adoption. The findings also show that Ghanaians trust e-government when they find it beneficial, and the website's quality is excellent. Familiarity with e-government had no significant impact on trust.