• Big Data Analytics Affordances for Social Innovation: A Theoretical Framework 

      Pappas, Ilias; Thapa, Devinder (Chapter; Peer reviewed, 2021)
      This paper proposes a theoretical framework to identify the mechanisms by which actors perceive the affordances of big data analytics (BDA) and how institutional voids and supports enable or hinder the actualisation of ...
    • Ecosystem of Social Media Listening Practices for Crisis Management 

      Herrera, Lucia Castro; Majchrzak, Tim A.; Thapa, Devinder (Peer reviewed; Journal article, 2021)
      The benefits of using social media data as a source of information are recognized by both practice and research in crisis management. However, the existing understanding on the matter is fragmented, it oscillates between ...