Blar i Institutt for økonomi, markedsføring og jus på forfatter "Herrera, Lucia Castro"
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Ecosystem of Social Media Listening Practices for Crisis Management
Herrera, Lucia Castro; Majchrzak, Tim A.; Thapa, Devinder (Peer reviewed; Journal article, 2021)The benefits of using social media data as a source of information are recognized by both practice and research in crisis management. However, the existing understanding on the matter is fragmented, it oscillates between ...