Browsing USN Open Archive by Subject "banker"
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Servicekvalitet i banknæring : modererende effekt av kriterier ved valg av bank på forholdet mellom oppfattet servicekvalitet og totaltilfredshet
(Master thesis, 2010)High quality service is believed to has influence on customer overall satisfaction, and furthermore customer overall satisfaction will affect customer behavioral intentions directly. The objective of this study is to ...