Browsing USN Open Archive by Author "Kvale, Knut"
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Organizational Transformation Through Service Design: The Institutional Logics Perspective
Kurtmollaiev, Seidali; Fjuk, Annita; Pedersen, Per Egil; Clatworthy, Simon; Kvale, Knut (Journal article; Peer reviewed, 2018)In this article, we provide in-depth insight into the process of adopting service design (SD) by a large service organization. We use an inductive interpretive approach and draw on rich longitudinal data collected in one ...