Blar i Institutt for økonomi, historie og samfunnsvitenskap på tidsskrift "Journal of Service Research"
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Organizational Transformation Through Service Design: The Institutional Logics Perspective
(Journal article; Peer reviewed, 2018)In this article, we provide in-depth insight into the process of adopting service design (SD) by a large service organization. We use an inductive interpretive approach and draw on rich longitudinal data collected in one ...