• Forward Value Creation and Digital Government: Solving the Cost-Benefit Paradox? 

      Berntzen, Lasse; Johannessen, Marius Rohde; Andersen, Kim Normann (Peer reviewed; Journal article, 2020)
      While adoption of new technologies and supply of online services are in focus of measuring uptake of online services in maturity models, measurement of direct and indirect outcome and value creation for the internal and ...