Browsing USN Open Archive by Author "Pejovic, Tijana"
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Servicekvalitet i banknæring : modererende effekt av kriterier ved valg av bank på forholdet mellom oppfattet servicekvalitet og totaltilfredshet
Pejovic, Tijana (Master thesis, 2010)High quality service is believed to has influence on customer overall satisfaction, and furthermore customer overall satisfaction will affect customer behavioral intentions directly. The objective of this study is to ...